ED: Patient Pathway / Prototyping / by nickhayes

Following our recent walkthrough of the Emergency Department, we began mapping out our current understanding of the patient journey. During this process, several ideas sprang to mind around how the patient/staff experience could be improved. A core value of the DHWLab design methodology is to quickly prototype and test ideas early in the process, before investing time in detail design. Getting ideas down on paper and efficiently mocked-up is also a great way to encourage creativity and momentum in the research process. Below is a quick prototype responding to the inadequacies of current room signage within ED, as identified by the nurse manager. Staff and patients often find it difficult to identify and locate different rooms within the department as a result of insufficient and unclear, 2D wall signage. This concept responds to these issues through a simple 3D wall-mounted sign, which may be more easily visible from all directions.