Communication makes a big difference to the quality of care and treatment that is provided to patients. When treatments are provided to younger patients, it not only affects the patient, but also families. Although a child may be the one receiving medical care, the parent or caregiver is just as involved and affected by the hospital experience and process. Communication is a key element in healthcare. Both visual and written information to children and their whānau should be communicated with empathy and sensitivity.
This practice led research will explore human-centred and user experience design thinking in a communication design context. The aim for this project is to design information that will be provided to parents and/or caregivers to enhance their hospital experience.