It has been identified by hospital staff that a method of communication needs to be established for patients who cannot speak English and an interpreter is not available to communicate daily needs i.e. toilet, water, food etc. This is frustrating and time consuming for both patients and staff, accompanied with feelings of embarrassment and vulnerability for the patient.
The Lab has been developing a set of translator cards for use across the wards in our hospital. To test, and make sure the cards communicate as intended the cards are being trialed in a number of participating wards in Auckland Hospital over the coming months. Feedback from staff and patients will validate whats working well in the design solution, and what needs further iteration.
Here is the current design as of August 2016. The translator card is currently being reproduced in seven languages and an app version is in development for use of tablets and mobile phones.