Postgraduate research_Wayfinding to Health Seeking

Wayfinding to health seeking focuses on the outpatient hospital experience, and how wayfinding may better support the journey of the user. Rather than investigating the environment in isolation, there is a holistic consideration of receiving care and how to better prepare and support those arriving to the department. Through designing artifacts that reflect the entirety of the patient journey (e.g. wayfinding to the clinic, and the healthcare experience), there is the potential for patients to have better informed decision making.

A wayfinding prototype, redesigning pre-visit material and environmental cues. A temporary install using 22 metres of vinyl in place for 10 days. Over 200 families gave feedback on the installed environmental prototype. 

A wayfinding prototype, redesigning pre-visit material and environmental cues. A temporary install using 22 metres of vinyl in place for 10 days. Over 200 families gave feedback on the installed environmental prototype. 

This project explores how design may support the wayfinding health seeker, taking the considerably higher demands of healthcare into consideration when designing solutions. The design outcome demonstrates the importance of cohesive and staggered information that is empathetic to the health-seeking journey, and does so via an outpatient clinic referral document, appointment letter and an environmental wayfinding prototype.

This project is a finalist in the 2016 Best Design Awards in the Graphic Design and Public Good - Student Categories.



Starship Children's Hospital Outpatient department was used as an area to prototype and test potential wayfinding solutions. Due to being a masters project, alongside the short time frame that accompanies this, the design was not permanently installed.