A crucial aspect to redesigning how patients interpret their journey through ED, is for designers to understand the complexities of the scenario from a variety of perspectives. Often this process of information gathering can be some what overwhelming, especially with potential solutions swirling around with new research discoveries. To direct this phase, our goal is to distill a series of key insights that will inform a project mission statement and a clearer project brief. A large panoramic photo of the waiting room space (our current focus point for displaying the patient pathway) has served as a canvas for recording findings, spontaneous design concepts, service improvement ideas and further questions we might have...
