In changing the current check-out services Auckland Hospital Pharmacy provides, a new counter is being conceptualised to support these services. Through low-fi, full scale mock ups we designated areas for prescription drop-off, prescription pick-up and general retail – this was to combat the dense amount of people queuing at one time. In order to understand how three services can function within one area, we spent an afternoon protoyping the space, moving pieces around to resolve a functional and coherent setup. The key considerations that are shaping this work: being inclusive to those in wheelchairs and mobility scooters, providing privacy for those picking up prescriptions, enabling an unobstructed flow, and selecting the ideal drop-off point which is quick and easy to access.
