It has been identified by hospital staff that a method of communication needs to be established for patients who cannot speak English and an interpreter is not available to communicate daily needs i.e. toilet, water, food etc. This is frustrating and time consuming for both patients and staff, accompanied with feelings of embarrassment and vulnerability for the patient.
It must be disposable and printable on A4 paper to make it accessible to staff in wards, so they may directly download from the intranet. The imagery in the design should be as universal as possible and have the ability to be written on.
To test, and make sure the cards communicate as intended the cards are being trialled in 4 participating wards in Auckland Hospital over 1 month. Feedback from staff and patients will validate whats working well in the design solution, and what needs further iteration.