Within the Auckland DHB new initiatives and projects are constantly being developed to provide better healthcare experiences for people. At the DHW lab, storytelling is an integral part of what we do and we are able to create engaging, playful animations to celebrate both our own projects and those of others. This project was run by Maungakiekie Health Working Group who approached the DHW lab to tell their story.

This clip tells the story of the 'Hidden Hospital' at Auckland DHB. The DHW lab worked with a Performance Improvement Specialist to describe how a project team has been tackling the hidden wait times in the hospital experience.